TERMS & CONDITIONS


1. Payment

We accept payment by Visa, Visa Debit, Mastercard, Mastercard Debit and AMEX.  All payments are processed on an independent secure hosted website.

 

2. Price/GST

Prices are in New Zealand dollars and include GST.

 

3. Availability

We endeavour to keep our website up to date and ensure all products listed are available.  If a product you would like to purchase is not available, please contact production@mrandmrsward.nz

 

4. Ownership

Ownership in the products passes to you when you pay the full price for the product(s).

 

5. Delivery

See delivery and returns for further information.

 

6. Limitation of Liability

To the full extent permitted by law, we will not be liable for any direct or indirect loss, cost, expense, liability or damage in relation to or arising out of your use of this website, any products provided to you, failure to supply products or for defective products.  If we are not able to rely on this exclusion for any reason, the maximum aggregate liability that we will have to you is limited to the cost of the product.

Subject to the extended warranty, all warranties and representations in respect of products sold are excluded, including, to the fullest extent permitted by law, those expressed or implied by law.

 

7. Consumer Guarantees Act 1993

Where the products are purchased for commercial purposes, the Consumer Guarantees Act 1993 does not apply pursuant to section 43(2).

 

8. Privacy

We may collect your personal information so that we can provide products to you.  Please see our Privacy Policy here.

 

9. Extended Warranty

Mr & Mrs Ward provide the following extended warranty for Mr & Mrs Ward products in addition to any rights granted under consumer laws. This includes Bespoke, Fit-outs, and projects. All warranty questions or claims must be accompanied by proof of purchase and extend only to the original purchaser. The warranty claim must be made within the warranty period in accordance with the following guidelines.

Mr & Mrs Ward guarantees that all products sold are free from manufacturing faults and defects for a period of –– from the date of original delivery. The warranty does not cover:

  • Any breakage caused by accident, negligent and/or improper use of the products.
  • Defects caused by normal wear and tear.
  • Any damage caused by lack of and/or erroneous maintenance.
  • The products have not been looked after in accordance with the Care and Maintenance instructions here.
  • Products used for commercial purposes or in commercial locations.

 

Lacquered and Painted surfaces

Mr & Mrs Ward guarantees that all products are free from defects before leaving manufacturing.

 

Furniture Textiles

Mr & Mrs Ward have hand selected fabrics that are suitable for the intended use of each product. Each customer will be informed of the natural development of the fabric they have chosen. A warranty claim will not be accepted unless the damage is clearly visible through mis-handling before changing hands. Fabric will not be warranted unless upon arrival obvious damage to the surface is visible and reported. For a period of three years for both domestic and commercial applications, we guarantee to replace any fabric which is found to be faulty as a result of manufacturing defect and which has been used in accordance with our performance ratings and care instructions.

 

Upholstery

All Mr & Mrs Ward products are upholstered by professional tradespeople. Any fabric pulls visible between seams and/or cording must be reported upon arrival of your product.

 

Wood and Veneer

A — warranty covers the structural integrity of Mr & Mrs Ward products. Any surface abrasions or dents will not be covered if they were not reported immediately upon arrival of your purchase. The wood products have been crafted by hand with carefully selected timbers suitable for the intended use of the product. Wood is a natural product and can change with environmental variables. Humidity and fluctuating temperatures that cause bowing or joint separation are not warranted. No warranty claim will be accepted where sun or heat exposure damage is the visible cause. As detailed in the Care and Maintenance instructions wood and veneer are sensitive to liquids, chemicals and light.

 

Laminated Surfaces

Melteca is a tough and resistant melamine surface. Mr & Mrs Ward guarantees that all Melteca products are free from defects before leaving manufacturing. As outlined in the Care and Maintenance instructions abrasive cleaners can damage the surface. We advise suitable cleaning methods to ensure a long-lasting quality finish. A warranty claim will not be accepted unless the damage is clearly visible through mis-handling before changing hands.

 

Stone

All Mr & Mrs Ward products are designed and made by professional tradespeople. We source the best quality stone for bespoke products. Your warranty is contingent upon your products being cared for using the information provided in the Care and Maintenance instructions. The official Warranty Registration for your stone product is sent to us by your primary stone supplier Italian Stone Auckland. We urge you to keep all documentation regarding your bespoke product. Italian Stone offer a year warranty on all products. Italian Stone will not be accept the warranty unless the damage is clearly visible through mis-handling before changing hands.

 

If a warranty claim is approved, Mr & Mrs Ward will repair the product and cover all costs of the repair.  The customer must at his/her expense return the defective products to Mr & Mrs Ward.